Genesys CX: Implementation & Contact Center Administration

This course provides an overview of the Genesys Cloud CX environment and describes the components that can be configured when creating a new contact center. You will also learn how to add and update users, assign user roles, configure telephony parameters for the contact center and users, and so on. In addition, this course introduces the terminologies used in Genesys Cloud CX as it relates to common terminologies used in contact centers.

What is included

• 5-day intensive instructor-led 
• 80 Hours of Lab Access - after the class
• 2-year retake policy 
• Genesys Contact Center Self Study Kits - 90+ Video Labs/Lectures